Seriously, what does DRV stand for? This is inevitably the follow-up question when introducing the company to someone for the first time.
In the following 3-part series, I will dive deeper into the meaning of DRV Systems. Let’s get started by discussing the first letter D.
D stands for Define. Creating a definition represents the first step in mapping out a blueprint for your business. I begin each new client discovery by asking questions to help me develop a better understanding of the how the business currently operates. This discovery process also helps identify the major components of your business as well as the high-level business processes that are in use.
Once the main components (i.e. Customers, Vendors, Cases, etc.) are identified, we begin turning the conceptual components into actual Models within Fuse. Think of the Model definitions as a logical way to group information about a given business entity. Fuse enables us to quickly configure Models that are comprised of Fields. Fields represent any piece of information you want to track as part of the business entity. Fuse provides an added benefit of associating business and validation rules to Fields so that you can trust the integrity of the information.
In practice, most Models go through a business process. If existing processes are not documented or are not documented as well as you would like for them to be, no worries. Fuse provides a built in process designer to assist with creating process definitions for the way that you are actually doing business. Many offerings on the market provide a predefined process or pipeline to follow, whereas Fuse provides the flexibility to define your process your way.
Fuse business process management is designed to be both easy to use and powerful. Processes can be comprised of tasks that can be automatically worked by the system or manually completed by a person. Tasks can be linked to business rules that require certain data conditions to exist before advancing in the sequence flow. You control exactly what the user sees at each step in the process and can easily avoid confidentiality scenarios by defining access rights for who can see and who can work the data at each step.
Now the real fun begins! With both Models and Processes defined, you can immediately enter data into the system, perform filtered searches, and analyze your data and processes with statistical reporting.
Based on our real-world experience with other tools, and prior to writing a single line of code for Fuse, we agreed that Models and Processes were going to be First-Class Citizens of the framework. Not an afterthought. Not a bolt on. Not an up-charge. That theme runs throughout majority of the features in Fuse.
Designing a blueprint for your business can sound like a daunting task. I believe in the power of using a define, inspect, and adapt feedback loop. This means that you don’t have to design the perfect Models and Processes to get started. Simply do your best to have the definitions match how you are currently doing business and start using Fuse. Your experience in the system can be analyzed and easily updated when improvements are identified. Remember that in business, winners keep score. Do you know the score?
Next up: Relate Data, People, and Process